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How 499bet4 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our platform — and how we keep that information secure.

Account data protectionbKash, Nagad, Rocket wallet privacyCookie and device data policyYour right to access or delete data
499bet4 How 499bet4 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about your personal data — what we hold, how it is used, or how to request a correction or deletion — our support team is here to help. Reach us through any of the channels below and quote your account reference so we can locate your records quickly.

Live Chat Open the chat widget from your account dashboard. A support agent will confirm your identity and handle your data query directly, with no need to send documents via email.
Email Support Send your data request to our support address. Include your registered mobile number and the wallet type you use — bKash, Nagad or Rocket — so we can locate your records.
Account Settings Some data requests — like updating your contact number or reviewing your stored wallet references — can be handled directly inside the account settings section on mobile.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply layered security measures across the platform — from the moment you log in to the point your withdrawal lands back in your bKash, Nagad or Rocket wallet. Here is how the main areas of data handling work in practice.

Account Security Login sessions use OTP verification sent to your registered mobile number. We flag access attempts from unfamiliar devices and may prompt a second confirmation before allowing account activity.
Cookie Usage We use functional cookies to keep your session active and preference cookies to remember your deposit method. You can manage cookie settings through your browser, though disabling them may affect account functionality.
Data Retention Account and transaction records are kept for a period required by our operational obligations. Once that period ends, data is deleted or anonymised. You can request details of your retention schedule via support.
Requesting Changes You can request access to the personal data we hold, ask for corrections, or request deletion by contacting support via live chat or email. We aim to respond within a reasonable period after verifying your identity.

Your Privacy Questions Answered

Below are the questions we hear most often about how your data is handled on this platform. If your question is not covered here, reach out through live chat or email with your account reference.

We collect your name, mobile number, and the wallet details you use to deposit — such as your bKash or Nagad registered number. We also log device and session data for security purposes.

No. We never store your bKash PIN, Nagad security code or Rocket password. Those credentials stay between you and your wallet provider. We only record the transaction reference once a payment clears.

Yes. Contact us via live chat or email, quote your account reference, and we will review your deletion request. Some records may be retained for the period required by our operational obligations before removal.

We share transaction data with payment processors — bKash, Nagad, Rocket — only to complete your deposits and withdrawals. We do not sell your personal data to advertisers or unrelated third parties.

Log in, go to account settings on mobile, and follow the update flow. For wallet reference changes, support may ask you to verify your identity via the OTP sent to your registered number.

How this policy applies depends on your local law and whether you are in an eligible region. We recommend checking what applies in your location before using the platform or sharing personal data.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.